← Back to home

Benii

This translation is provided for convenience; the French version prevails.

Delete your account

From the application (recommended)

1. Open Benii and sign in to your account.
2. Go to Settings (icon at the top right of the home screen).
3. Tap “Manage my account”.
4. Tap “Delete my account”, then confirm.

Deletion is immediate and permanent. Remember to export your transactions first (Analysis tab, Export, CSV format) if you want to keep them.

You cannot access the application?

Write to us from the email address of your account. We delete your account and your data within one month at most (in practice within a few days) and confirm the deletion by email. We may ask you to confirm that you are the account holder.

Benii Premium subscription: read this before deleting

• Subscription taken out on the web (payment by Stripe): it is stopped automatically when the account is deleted. No new payment is charged. The period already paid is not refunded, except under the right of withdrawal provided for in the general terms.
• Subscription taken out on iPhone or iPad (App Store): it is not stopped by deleting the account, nor by uninstalling the application. Cancel it yourself: Settings, your name, Subscriptions, Benii (Apple help).
• Subscription taken out on Android (Google Play): it is not stopped either. Cancel it yourself: Google Play, your profile, Payments and subscriptions, Subscriptions, Benii (Google Play help).

Shared budgets

• If you own a shared budget, this budget is deleted for all its members, including the transactions they entered in it. Members are informed by a notification, an email and a message in the application. If a member needs to keep this data, ask them to export it beforehand.
• If you are only a member of a shared budget, you leave it: the budget remains available to the other members.
• The shared Premium of an owner who deletes their account stops for all members.

What is deleted

Deletion erases permanently, with no possibility of recovery:

• your account (credentials, email address, sign-in sessions);
• your budgets, transactions, tracked subscriptions, categories and goals;
• the shared budgets you own, as well as your memberships of other budgets;
• your support requests and their attachments;
• your preferences, notifications, referrals, Premium status and all data linked to your account.

What may remain, for a limited time:

• data still present on your device or browser (local budget without an account): delete it by uninstalling the application or clearing the site data;
• service emails already sent (14 days at most in our systems) and technical logs (90 days at most), which can no longer identify you once the account is deleted;
• invoices and payment data at Stripe, Apple or Google, which keep them according to their legal obligations (accounting: 10 years);
• the log of the team's actions, where your email address is replaced with “deleted account”.

More details in the privacy policy.